Frequently Asked Questions
Quick answers to common questions
We are a digital marketplace offering software, e-books, templates, and various digital products. Our platform provides instant downloads and secure payment options.
Yes, you need to create a free account to make purchases. This allows you to access your downloads, track orders, and manage your account easily.
Absolutely! All products sold on our platform are authentic and come with proper licensing. We work only with verified sellers to ensure quality and legitimacy.
It depends on the product. Each product listing includes license information. Some products allow commercial use, while others are for personal use only. Please check the product details before purchasing.
Click the "Login / Signup" button in the top right corner, then select "Sign Up". Fill in your name, email, and password. You'll receive a confirmation email to verify your account.
On the login page, click "Forgot Password" and enter your email address. You'll receive a password reset link via email. Follow the instructions to create a new password.
Yes, you can update your email address from your Profile page. Go to Profile → Edit Profile and change your email. You'll need to verify the new email address.
The store wallet is a prepaid balance in your account. You can add funds to your wallet and use them for faster checkout without entering payment details each time. Visit the Wallet page to add funds.
We accept mobile wallets (bKash, Nagad, Rocket), bank transfers, cryptocurrency, and our store wallet. All payment methods are secure and encrypted.
Yes! We use SSL encryption and follow PCI compliance standards. We never store your full payment details on our servers. All transactions are processed securely through our payment gateway.
We offer a 30-day money-back guarantee on all digital products. If you're not satisfied, request a refund within 30 days of purchase. Contact our support team with your order number.
For store wallet payments, verification is instant. For other payment methods, verification typically takes 24-48 hours. You'll receive download links once payment is verified.
After payment verification, you'll receive download links via email. You can also access all downloads from the "Downloads" page in your account. Click the download button next to any product.
You can download your purchased products unlimited times. All downloads are linked to your account and available from your Downloads page forever.
No, download links are personal and tied to your account. Sharing them violates our terms of service. Each purchase is for personal use only.
If a download fails, try again after a few minutes. If the problem persists, contact our support team with your order number and we'll provide new download links.
System requirements vary by product. Each product page includes detailed requirements in the description. Common requirements include operating system, software version, and hardware specifications.
We provide general platform support. For product-specific technical issues, please contact the product developer or check the product documentation. We're here to help with account, payment, and download issues.
Yes, you can access your account from any device with internet access. Simply log in with your email and password. Your downloads and purchase history are synced across all devices.
Absolutely! Our website is fully responsive and works perfectly on smartphones, tablets, and desktops. You can browse, purchase, and download products from any device.
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