Help Center
Find answers to common questions and get the support you need
Frequently Asked Questions
Getting Started
Creating an account is easy! Click on the "Login / Signup" button in the top right corner, then select "Sign Up". Fill in your basic information including name, email, and password. Once submitted, you'll receive a confirmation email to verify your account.
You can browse products by clicking on "Products" in the navigation menu. Use the category filters on the left to narrow down your search, or use the search bar to find specific items. Each product page includes detailed descriptions, screenshots, and reviews.
A wishlist allows you to save products you're interested in for later. Simply click the heart icon on any product to add it to your wishlist. You can access your wishlist anytime from the navigation menu.
Payments & Billing
We accept multiple payment methods including mobile wallets (bKash, Nagad, Rocket), bank transfers, cryptocurrency, and our store wallet. You can choose your preferred payment method during checkout.
Yes! All payments are processed securely through our encrypted payment gateway. We use SSL encryption and follow PCI compliance standards to ensure your financial information is protected.
We offer a 30-day money-back guarantee on all digital products. If you're not satisfied with your purchase, you can request a refund within 30 days of purchase. Some restrictions may apply. Contact our support team for more details.
Downloads & Orders
After successful payment, you'll receive download links via email. You can also access all your downloads from the "Downloads" page in your account. Simply click the download button next to each product to download.
You can download your purchased products unlimited times. All downloads are linked to your account, so you can access them anytime from your Downloads page.
If your download fails, please try again after a few minutes. If the problem persists, contact our support team with your order number and we'll help you resolve the issue.
Account Management
You can update your profile information by going to "Profile" in the navigation menu. Click on "Edit Profile" to modify your name, email, password, and other personal information.
Go to your Profile page and click on "Change Password". Enter your current password and your new password twice to confirm. Make sure your new password is strong and unique.
The store wallet is a convenient way to store funds in your account for faster checkout. You can add money to your wallet and use it to purchase products instantly without entering payment details each time.
Security & Privacy
We take your privacy seriously. All personal information is encrypted and stored securely. We never share your data with third parties and follow industry-standard security practices to protect your information.
If you suspect your account has been compromised, immediately change your password and contact our support team. We can help secure your account and investigate any suspicious activity.
Still Need Help?
Can't find what you're looking for? Our support team is here to help.