Refund Policy

Learn about our refund and return policies

30 Day Guarantee

Full refund within 30 days of purchase

Fast Processing

Refunds processed within 5-7 business days

100% Secure

Safe and secure refund process

Money Back Guarantee

We stand behind our products and offer a 30-day money-back guarantee on all digital products purchased through our platform. If you're not completely satisfied with your purchase, you can request a full refund within 30 days of your purchase date.

Refund Eligibility

To be eligible for a refund, you must meet the following criteria:

  • Your request is made within 30 days of purchase
  • The product hasn't been used excessively or abused
  • You provide a valid reason for the refund request
  • The request hasn't been previously denied

How to Request a Refund

Follow these simple steps to request a refund:

  1. Log in to your account
  2. Go to the "Orders" page
  3. Find the product you want to refund
  4. Click "Request Refund"
  5. Fill out the refund request form
  6. Submit your request

Alternatively, you can submit a support ticket with your order number and reason for refund.

Refund Processing Time

Once your refund request is approved:

  • Approval Time: We review refund requests within 24-48 hours
  • Processing Time: Approved refunds are processed within 5-7 business days
  • Payment Method: Refunds are issued to the original payment method
  • Wallet Refunds: Wallet payments are refunded back to your wallet balance

Non-Refundable Items

The following items are not eligible for refund:

  • Products purchased more than 30 days ago
  • Abused or damaged digital products
  • Products that have been modified or altered
  • Repeated refund requests for the same product
  • Products marked as "Final Sale" or "Non-Refundable"

Digital Product Returns

Since we sell digital products, there are no physical items to return. However:

  • Upon refund approval, your access to the product will be revoked
  • Download links will be deactivated
  • You should delete any downloaded files
  • Using the product after refund approval violates our terms

Cancellation Policy

You can cancel your order:

  • Before Payment: Cancel anytime before completing payment
  • After Payment: Use the refund process if within 30 days
  • Pending Verification: Orders pending payment verification can be cancelled

Need Help?

If you have questions about our refund policy or need assistance with a refund request:

Email Support

support@botkik.com

Phone Support

+880 1234-567890

Support Hours

24/7 Available

Important Note

This refund policy is effective as of October 27, 2025. We reserve the right to update this policy at any time. Continued use of our services after changes constitutes acceptance of the new policy.